Practical recommendations












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            1. If permitted by the situation, please provide as much specific information as possible 

            complaint – in particular a detailed description of the situation, its development, list o
            involved in the situation (this may be anonymized – e.g. students, faculty staff etc.), yo
            opinion of the situation as a whole and/or your ideas about how the situation might be res

            of this will allow us to resolve your complaint and prevent needless follow-up questions, 
            unpleasant for you.


            2. If you decide to contact the ombudsman concerning your situation, check whether the pos
            your home faculty or constituent part of the University. In such a case, it is probable th

            ombudsman will be better acquainted with the faculty environment and the available resourc
            resolution of your situation.


            3. If you have serious reasons to directly contact the CU Ombudsman, do not hesitate to do

            Further recommendations will be added as required.